Contacting Support
Need help? Reach out and we will get back to you.
How to Contact
- General support: info@hokai.io
- Direct contact: damien@hokai.io
When Contacting Support
Include:
- Your account email
- What you were trying to do
- What happened instead
- Screenshots if relevant
We are a small team and we read every message. Expect a response within 24–48 hours on business days.
Before You Email
For urgent platform issues, try:
- Refreshing your browser
- Clearing your cache
- Checking the >Platform Status page if one exists
If the issue persists, email us with the details above.